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- Opened dry food bags, unsealed accessories or items shall not be Returned.
- Replacement charges will apply if a customer mistakenly places an order for the wrong item.
- Delivery charges won’t be amended or removed at the doorstep.
- If a customer places an order after office timings, the delivery time of his order will start from the next working day.
- If a customer receives a Damaged item he should return it to the rider on the spot. No replacement will be made if the customer informs us after receiving the parcel.
- If a customer wants to Exchange a sealed bag of litter or dry food he should notify us within 7 days of receiving the parcel.
- If a customer buys new food and it doesn’t suit his/her pet or the pet doesn’t like the food, it won’t be replaced. Customers should do enough research before switching to the new food.
- If a certain food item doesn’t suit to your pet, we won’t be liable to return/replace/refund.
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